Question 1

What exactly is RegularUpkeep?

Accepted Answer

RegularUpkeep is a home maintenance management service. We help you stay on top of routine maintenance with smart reminders, connect you with vetted local service providers, and offer concierge support to coordinate repairs and upkeep. Think of us as your personal home maintenance assistant.

Question 2

How is this different from just hiring contractors myself?

Accepted Answer

You can always hire contractors directly, but RegularUpkeep adds value by: (1) reminding you about maintenance you might forget, (2) recommending providers we've vetted for quality and reliability, (3) handling scheduling and coordination so you don't have to make endless phone calls, and (4) keeping all your maintenance records organized in one place.

Question 3

Do you actually do the maintenance work?

Accepted Answer

No, we don't perform maintenance or repairs ourselves. We connect you with qualified local service providers and help coordinate the work. The providers are independent businesses, and you pay them directly for their services. Our membership fee covers the platform, reminders, and concierge coordination.

Question 4

What areas do you serve?

Accepted Answer

We currently serve Eastern North Carolina and are actively expanding. Our provider network grows as we add new service areas. If you're outside our current coverage, you can still use our maintenance calendar and reminders—we just may not have local provider recommendations yet.

Question 5

Can I use RegularUpkeep for rental properties?

Accepted Answer

Yes! Our platform supports multiple properties, including rental homes. The rental add-on includes features like tenant coordination and rental-specific maintenance tracking. Many property owners use us to manage maintenance across their entire portfolio.

Question 6

How do you vet your service providers?

Accepted Answer

We evaluate providers based on licensing (where required), insurance, customer reviews, response time, and communication quality. We also gather feedback from members after each service. Providers who don't meet our standards are removed from our network.

Question 7

What if I'm not happy with a provider's work?

Accepted Answer

Let us know! Part of our service is following up on quality. If there's an issue, we'll work with the provider to make it right and use that feedback to maintain our network quality. Your satisfaction helps us improve recommendations for everyone.

Question 8

Can I cancel my membership anytime?

Accepted Answer

Yes, you can cancel your membership at any time. There are no long-term contracts or cancellation fees. Your membership continues until the end of your current billing period.

Question 9

What maintenance tasks do you track?

Accepted Answer

We cover the full range of home maintenance: HVAC, plumbing, electrical, roofing, gutters, lawn care, pest control, appliances, safety equipment, and more. We customize reminders based on your home's age, systems, and local climate conditions.

Question 10

Is my home information secure?

Accepted Answer

Yes, we take data security seriously. Your property information is encrypted and stored securely. We never sell your personal data to third parties. See our Privacy Policy for complete details on how we protect your information.

Question 11

How does the AI photo analysis work?

Accepted Answer

When you submit a service request, you can upload photos of the issue. Our AI analyzes the images to identify the problem, suggest possible causes, and recommend appropriate next steps. This helps providers understand the job before they arrive and gives you smarter recommendations.

Question 12

What is the AI Maintenance Coach?

Accepted Answer

The AI Maintenance Coach provides personalized maintenance recommendations based on your home's specific characteristics—age, location, climate, and installed systems. It suggests seasonal tasks, priority repairs, and preventive maintenance to help you stay ahead of issues.

Question 13

Is my data private when using AI features?

Accepted Answer

Absolutely. We don't store raw text from your conversations beyond what's needed for the service. Sensitive information is hashed for privacy, and AI-generated data is automatically cleaned up after 180 days. You can also disable AI features entirely in your account settings.

Question 14

Can I turn off AI features?

Accepted Answer

Yes, you have full control. In your profile settings, you'll find an 'Enable AI helper features' toggle. When disabled, you'll still get all the core features—just without AI-powered analysis and recommendations.

Question 15

How do I get started?

Accepted Answer

Click 'Get Started' to create your account. You'll add your property details, and we'll set up your personalized maintenance calendar. Most members are fully set up within 15 minutes.

Question 16

Do you offer any guarantees?

Accepted Answer

We guarantee the quality of our platform and concierge service. While we can't guarantee the work of independent service providers, we do vet them carefully and follow up on quality. If you're not satisfied with our service, contact us and we'll make it right.

Question 17

What is the platform fee?

Accepted Answer

When you book services through our marketplace, a small platform fee is added to your checkout: $6 for jobs under $300, $12 for jobs $300-$1,500, and $25 for larger jobs. Pro members get 50% off these fees, and Maintenance Members get 75% off. You'll always see the exact fee before confirming payment.

Question 18

What are Local Sponsor Tiles?

Accepted Answer

Local Sponsor Tiles are recommendations from trusted local businesses in your area—like realtors, insurance agents, and home service companies. These sponsors help keep our platform free for homeowners. Pro and Maintenance Member plans include an ad-free experience with no sponsor tiles.

Question 19

What is the Pro plan?

Accepted Answer

The Pro plan ($25/month) is for homeowners who want savings and priority service. You get an ad-free experience, 50% off diagnostic fees and platform fees, priority routing to our best providers, and access to AI Maintenance Coach insights for smarter home care.

Question 20

What is the Maintenance Membership?

Accepted Answer

The Maintenance Membership ($49/month) includes everything in Pro, plus one scheduled maintenance visit per month. Each visit has a $100 trip fee, includes up to 1 hour of labor, and any parts used have a transparent 40% markup. It's perfect for homeowners who want proactive, hands-off maintenance.

Question 21

What does 'priority routing' mean?

Accepted Answer

Pro and Maintenance Member homeowners get matched first with our Pro and Premium providers—the most experienced and highest-rated professionals in our network. This means faster response times and access to providers who prioritize quality service.

Question 22

What are the provider tier options?

Accepted Answer

Providers can choose from Free (8% commission), Pro ($25/month, 4% commission), or Premium ($49/month, 2% commission). Higher tiers get priority access to Pro and Maintenance Member jobs, higher search rankings, and additional benefits like AI-powered estimate drafts and a Preferred Provider badge.

Home Maintenance, Simplified.

Built for Every Property Owner

Homeowners

Investors

Commercial

Everything You Need to Stay Ahead of Maintenance

AI-Powered Photo Analysis

Smart Maintenance Coach

Maintenance Calendar

Multi-Property Support

Trusted Provider Network

Concierge Coordination

Maintenance Records

Transparent Pricing

What We Help You Manage

How It Works

Sign Up & Add Your Properties

Get Smart Recommendations

We Handle the Details

Frequently Asked Questions

Take control of your home maintenance